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Migration ID
104

Some helpful tidbits

Posted by on Jun 16, 2023
Ama
Tenumah

I heard a radio interview with Amas Tenumah about his book, Waiting for Service: an Insider’s Account of Why Customer Service is Broken and Tips to Avoid Bad Service. I was eager to read this book for two reasons: 1) to improve my attitude and patience when dealing with customer service at, say, AT&T, and 2) to improve my own skills in delivering customer service.

Tenumah, a motivational speaker and former customer service consultant, writes that most businesses have small customer service departments and budgets - and little incentive to improve. This is news?

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